This system upgrade will bring together a wide-range of enhancements, access to new product features, and will create a better customer experience for you. We encourage you to add this page to your “Favorites” or “Bookmark Bar” so can refer back to it easily for all the latest updates with this project.
Additional Customer Communication
- Customer Information Handout – Printable PDF
- Customer Checklist – Printable PDF
- Frequently Asked Questions – Printable PDF
- Business Online Banking FAQs – Printable PDF
- Schedule payments in Personal Online Bill Pay to be completed by 8:00AM, February 9.
- Download or print eStatements by 4:00PM February 10
- Schedule account transfers in Online Banking or Telephone Banking by 4:00PM February 10
- Make sure to reference our Customer Checklist for additional considerations!
Key Upgrade Dates and Online Banking Action Items
Online Banking Details
Important Dates: All locations will close as normal at 5:30PM on Friday, February 10. We will be closed Saturday, February 11, and will reopen at 8:00AM on Monday, February 13. Our team will not be taking phone calls on Saturday and Sunday while we work on the upgrade.
Debit & Credit Cards: You can continue to use your existing Ixonia Bank Debit and Credit Cards. They will function normally and will not be affected by the upgrade.
Online Banking & Mobile Banking: Beginning 4:00PM, Friday, February 10, Consumer Online Banking will operate in an “View/Inquiry Only” status, which means that your account balance information will not be displayed in real-time. At this time, Business Online Banking will also be unavailable. Additionally, any funds transfer options will be restricted. We anticipate all Online Banking services to be fully-restored at 8:00AM on Monday, February 13.
Bill Pay: Personal Bill Pay will be disabled beginning at 8:00AM, Thursday, February 9. Business Bill Pay will be disabled beginning at 4:00PM, Friday, February 10. Please schedule payments to be completed prior to this time or on/after Monday, February 13.
eStatements: All statements will have a new look after this upgrade. eStatements and check images processed prior to our system upgrade will not be available immediately after the system upgrade. We strongly advise you to review the past 16 months of eStatement history, download and save or print any needed statements. Please perform this important step before Online Banking is made temporarily unavailable at 4:00PM on February 10, 2023.
Current eStatement users will need to re-enroll in e-statements on or after February 13, 2023. You may get paper copies for a cycle or two while the system updates after you enroll.