Ixonia Bank is pleased to announce we have chosen to partner with a new debit card processor which will allow us to bring new features and enhancements to our customers in the near future. Some of these features include:

  • Contactless (or “Tap-to-Pay”) functionalityThis image shows what Ixonia Bank's new debit cards look like. 4 different colors, with bank logo on them and identifiers.
  • Digital Wallet (Apple/Google/Samsung Pay®) connectivity
  • Digital Card Issuance capability
  • New fraud prevention services through SecurLOCK™

Additionally, with this switch to our new debit card partner, we have redesigned all of our cards.

Important information you need to know:

  • Continue using your current debit card. Your debit card number, CVV and PIN are not changing. All cards
    will be upgraded upon expiration.
  • If you received a debit card from us within the last 90 days and have not activated it, please activate before April 15. Failure to do so will cause your card not to work.
  • Between Monday, April 8 and Monday, April 15, we unfortunately will not be able to issue new debit cards.
  • If you use the CardValet app, it will be disabled on April 15.
  • Be aware there may be intermittant outages on or around April 15, 2024, during the upgrade.
  • Call your preferred branch if your contact information (phone, email, & mailing address) has changed.

Keep this page saved and check back for future updates. For example, after April 15, there will be a brand-new debit card management feature integrated into our mobile apps.

UPDATE 4/15/24 :

If you suspect fraudulent charges or need to report a lost/stolen card, please contact us immediately:

  • During business hours: Contact your local Ixonia Bank branch as soon as possible or call the Customer Solutions Department at 920-262-6952 or 262-567-5295.
  • After hours: For lost or stolen Ixonia Bank Debit/ATM cards, please call 1-800-754-4128.

IMPORTANT REMINDER: Be on the lookout for scams! Ixonia Bank will NEVER ask you for your personal information or login credentials. Please watch out for scammers that might be trying to take advantage of you during our System Upgrade. If you have any questions, please send us a message on our Contact Us page or call your local branch during business hours.

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Mailed Communications

Additional Customer Communication

 

Has your contact information changed?

If your phone, email, & mailing address have changed, please let us know.

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Online Banking FAQs

When will I receive my new debit card?

You will receive a new debit card when your current debit card is nearing its expiration date.

What if I need a new card before April 15, 2024?

We are confident we can accommodate new card requests prior to April 8. During the week of April 8 through April 14, we unfortunately will not be able to issue new debit cards.

Will this affect my account(s)?

Any direct deposits, ACH transactions or items processed against your routing number and account number will not be affected during this change.

Questions?

We're here to assist you. Our team of bankers are prepared to answer any questions you may have.

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