If you are logged on to Online Banking, you can change your password by clicking “Self Service” in the top menu. Once you click on it, select “Self Administration,” where you will see an option to change your password. Enter your current password, your new password (must contain 1 upper case letter, 1 lower case letter, 1 number, 1 of the following special characters ! @ # $ % ^ & * , . < > and must be 8 to 64 characters in length) and click on the “Update Password” button. Once you have reset your password, you will receive an email confirmation from Ixonia Bank. You will then be able to use your new password on your next session.
To change your Username, please call our Customer Solutions Department at 920-262-6952 or 262-567-5295. Username may not exceed 19 characters in length and may contain numbers and/or letters.
Note: Joint account holders cannot use the same Username to access their Ixonia Bank accounts, even if they set up different passwords. When the second signer attempts to log on for the first time, they will be prompted to change their Username at the same time as they are asked to change their password.